CUSTOMER ONBOARDING
An easy onboarding experience
A crucial part of the Board Member Experience® is a seamless onboarding, and we take pride in providing boards with all the necessary tools to either establish a board from scratch or revitalize existing operating systems. Our comprehensive approach ensures that every member feels confident and empowered as they take on their responsibilities, setting the stage for a thriving community.


Nova Onboarding Experience
Board of Directors training
We utilize video conferencing technology to offer our boards of directors free and accessible training resources. Our training sessions cover essential topics, including effective board meetings, proper meeting procedures, and managing the often complex relationships between board members and neighbors. This approach ensures that all board members are well equipped to navigate their roles and foster a positive community atmosphere.
Fulfilling fiduciary duties
Financial management is a critical responsibility for board members, and at Nova, we have streamlined this process to ensure transparency and efficiency. Our Boards receive comprehensive access to and training on all our financial tools, ensuring that every member understands where the money is allocated. We are committed to guiding you through the systems we’ve implemented, empowering you to fulfill your fiduciary duties with confidence and clarity.
How We Grow Together
We are focused on fostering a strong collaboration with our board of directors from the very beginning to establish a clear vision for our collective growth. By engaging in open dialogue, setting mutual goals, and aligning our strategies, we ensure that the foundation of our development is built on shared values and objectives. This proactive approach not only enhances decision-making but also creates a sense of ownership and commitment among board members. Together, we can design a roadmap for sustainable growth that benefits the entire community.


